FAQs
Answers from the GMTS team on Peplink, Starlink, UniFi, Iridium, Axis, SEA.AI, VesselNow, GMount, airtime and the dealer portal.
Are default drawings the same as a job pack?
No. Default drawings are starting points for typical GMount, Peplink and Starlink layouts. A surveyed install still needs the dealer or GMTS to confirm cable runs, fusing, power and mounting for that vessel or site.
How does the GMTS team add another drawing or guide?
In WordPress: Portal → Documents → Add document. Choose type Drawing, Wiring, Install guide, Guide or Feature. Set visibility to dealer (not public). Upload the PDF or paste a file URL, then publish.
It appears on Portal → Drawings & wiring for approved dealers. FAQs are added under Directories → FAQs, with category Installation, Wiring or Drawings.
Where are default drawings and wiring notes?
Approved dealers find them in the dealer portal under Drawings & wiring. GMTS uploads PDFs and notes there as they are signed off.
Guests do not get install files on public product pages. Apply as a dealer, or ask the GMTS team for a job-specific pack.
Who do I ask for a custom schematic?
Email your GMTS account contact with the SKU list, photos of the vessel or site, and DC bus voltage. Default drawings are not a substitute for that review.
Why are install manuals not on the public product page?
Install manuals, wiring drawings and commissioning notes stay in the dealer portal. Public product pages keep datasheets and quote tools only. That keeps trade files with approved installers.