Question 1

Are CAD drawings available?

Accepted Answer

Yes — approved dealers can download drawings from Portal → Documents under GMount.

Question 2

Are default drawings the same as a job pack?

Accepted Answer

No. Default drawings are starting points for typical GMount, Peplink and Starlink layouts. A surveyed install still needs the dealer or GMTS to confirm cable runs, fusing, power and mounting for that vessel or site.

Question 3

Are UniFi controllers hosted?

Accepted Answer

Options include local console or UniFi Site Manager. Choose based on vessel/site connectivity and who administers day-to-day.

Question 4

Can dealers earn margin on Starlink service?

Accepted Answer

Yes — maritime and Priority service can be quoted with dealer margin. See current promotions and your account terms.

Question 5

Can dealers resell VesselNow?

Accepted Answer

Speak to your GMTS account manager — VesselNow has its own commercial path alongside GMTS connectivity kits.

Question 6

Can guest Wi-Fi be separated from crew networks?

Accepted Answer

Yes — VLANs for guest, crew, AV and ops are standard on GMTS UniFi and Peplink designs with documented handover.

Question 7

Can I invite another staff member?

Accepted Answer

Ask GMTS to add users against your dealer account — we approve portal access manually for security.

Question 8

Can Iridium act as Starlink backup?

Accepted Answer

Often yes — many Peplink designs keep Iridium or cellular as a low-rate failover while Starlink carries bulk traffic.

Question 9

Can Starlink Roam work on a motorhome?

Accepted Answer

Yes — Mini, Standard and Roam kits with vehicle mounts; bonded with LTE for handoff between stops.

Question 10

Can Starlink work at sea?

Accepted Answer

Yes — Flat High Performance and maritime kits are designed for vessels. GMTS supplies and commissions marine Starlink.

Question 11

Can UniFi run alongside Peplink?

Accepted Answer

Common pattern: Peplink at the WAN edge, UniFi for switching and Wi‑Fi. We document VLANs so both stay manageable.

Question 12

Can you manage UniFi and Peplink together?

Accepted Answer

Yes — single design pack with VLANs, InControl2 and UniFi controller access documented for your IT team.

Question 13

Do you commission marine Starlink at sea?

Accepted Answer

GMTS validates RF, cable runs and failover in port; sea trials can be arranged for critical fleets with documented acceptance tests.

Question 14

Do you cover Australia and Pacific sites?

Accepted Answer

Yes — airtime, roaming packs and remote support for NZ, AU and Pacific deployments.

Question 15

Do you help with maritime activation?

Accepted Answer

Yes — GMTS handles kit supply, mount advice and activation support for dealers and direct marine customers.

Question 16

Do you install Axis CCTV?

Accepted Answer

Axis camera selection, recording and secure remote access integrated with the same LAN we design for internet.

Question 17

Do you install SEA.AI with Starlink?

Accepted Answer

They are independent systems — we often deliver both on the same yacht refit with shared power/network planning.

Question 18

Do you stock Pepwave MAX routers?

Accepted Answer

Yes — mobile and marine SKUs are part of the GMTS catalogue. Trade price appears when signed in.

Question 19

Do you supply Iridium Certus?

Accepted Answer

Yes — GMTS supplies and activates Certus terminals for commercial and expedition vessels. Contact us for airtime options.

Question 20

Do you support remote viewing?

Accepted Answer

Yes — secure remote access can be designed with the LAN. Dealers get network notes in portal documents.

Question 21

Do you support UniFi networks?

Accepted Answer

Yes — design, deploy and monitor UniFi for marine, mobile and enterprise LAN.

Question 22

Flat HP vs standard maritime antenna?

Accepted Answer

Flat HP is low-profile for many yachts; standard maritime may suit different obstruction or performance needs. We size per vessel.

Question 23

How are overages handled?

Accepted Answer

Plan rules vary by carrier and product. Confirm the active plan sheet in the portal before promising caps to customers.

Question 24

How do airtime margins work?

Accepted Answer

Airtime and data plans are summarised under Portal → Airtime. Final quotes run through GMTS Connect / your account manager.

Question 25

How do broadcast uplinks stay stable?

Accepted Answer

Bonded cellular plus Starlink with Peplink SpeedFusion — GMTS specifies antennas and upload plans for live events.

Question 26

How do I become a dealer?

Accepted Answer

Submit the Become a dealer application. Approvals are manual — you receive portal credentials when approved.

Question 27

How do I claim Peplink warranty?

Accepted Answer

Contact GMTS support with serial number and proof of purchase. We escalate to Peplink as needed.

Question 28

How do I claim warranty?

Accepted Answer

Contact GMTS support with serial number and proof of purchase. We escalate to Peplink as needed.

Question 29

How do I contact support?

Accepted Answer

Call +64 (0)9 553 7424 or use the contact form; contracted customers have 24/7 escalation paths for critical outages.

Question 30

How do I download firmware?

Accepted Answer

Portal → Firmware lists current releases. Downloads are gated to approved dealer and GMTS team accounts.

Question 31

How do I get trade pricing?

Accepted Answer

Apply via Become a dealer; approved partners receive portal credentials and Connect access for airtime margin.

Question 32

How do I log into the dealer portal?

Accepted Answer

Use Login at /portal/login/ with the credentials issued after your application is approved. There is no self-serve signup.

Question 33

How do I see trade pricing?

Accepted Answer

Sign in as a dealer — shop and approved dealers see trade prices after login. Public visitors request a quote and do not see prices.

Question 34

How does a UK list price become an NZD order?

Accepted Answer

The product page shows the NZD amount dealers pay. Checkout uses that same NZD figure and adds GST at 15 percent on the order total. The UK list in pounds is shown underneath so the source price is visible.

Question 35

How does failover testing work?

Accepted Answer

GMTS arms cellular or Starlink backup and runs controlled failover tests before handover — with runbooks for your staff.

Question 36

How does SEA.AI integrate with onboard systems?

Accepted Answer

SEA.AI cameras feed situational awareness alerts; GMTS integrates networking paths and documents mounting clearances on flybridges and bows.

Question 37

How does the GMTS team add another drawing or guide?

Accepted Answer

Ask GMTS. New drawings and guides are added by the team and appear in the dealer portal under Drawings & wiring once they are signed off. They are not published on the public site.

Question 38

How should marine DC wiring be run?

Accepted Answer

Fuse close to the source, use marine-grade duplex, label both ends, keep drip loops, and isolate before landing crimps. GMTS drawings show typical topology, not every vessel's cable run.

Question 39

Is Axis stocked locally?

Accepted Answer

Core SKUs are held or indented through GMTS. Check the shop or your account manager for lead times.

Question 40

Is cellular required with Starlink?

Accepted Answer

GMTS requires a companion WAN for resilient activation, management and non-Starlink legs on professional installs.

Question 41

Is Teams voice supported over bonded WAN?

Accepted Answer

Yes — voice and collaboration over SpeedFusion with QoS policies for VoIP and Teams traffic.

Question 42

Is the HFD5 a drop-in for the B&#038;G H5000 5 inch graphic?

Accepted Answer

It is built for that cut-out and the same NMEA 2000 Micro-C connection, where A+T has validated the swap. Confirm the existing display and backbone with GMTS before you order a quantity.

Question 43

Maritime vs mobile Starlink?

Accepted Answer

Maritime kits and Priority/Global plans for vessels; Roam and Priority for land mobile — different activation rules and GMTS provisions both.

Question 44

QBD7 CANbus or Ethernet: which SKU?

Accepted Answer

ATQBD7C is the CANbus display for NMEA 2000 networks, including many B&G, Garmin and Sailmon boats. ATQBD75 is the Ethernet display for yachts that already run an A+T ATP processor network.

Question 45

Roam vs Priority — which do I sell?

Accepted Answer

Roam suits mobile / intermittent use; Priority offers higher performance commitments for critical sites and many commercial vessels.

Question 46

Roam vs Priority?

Accepted Answer

Roam suits mobile / intermittent use; Priority offers higher performance SLAs for critical sites.

Question 47

What about emergency deploy kits?

Accepted Answer

Day-zero cases with router, SIMs, Starlink mini and power — GMTS maintains dealer stock lists for civil defence partners.

Question 48

What are your support hours?

Accepted Answer

Business hours for general tickets; critical outages for contracted customers have 24/7 escalation. Call +64 (0)9 553 7424.

Question 49

What do A+T products cost?

Accepted Answer

Approved dealers see one NZD price, converted from the UK list. Guests request a quote and do not see amounts.

Question 50

What is GMount?

Accepted Answer

GMount is GMTS antenna mounting hardware designed for marine corrosion environments and Starlink / dome clearances.

Question 51

What is InControl2?

Accepted Answer

Peplink cloud controller for fleet routers — GPS, firmware, SpeedFusion and alerting; GMTS helps dealers license and onboard estates.

Question 52

What is SD-WAN in GMTS terms?

Accepted Answer

Peplink SpeedFusion bonding site-to-site VPN with cellular and Starlink as independent WAN legs — not a separate mystery box.

Question 53

What is SEA.AI?

Accepted Answer

SEA.AI provides AI-assisted situational awareness cameras for marine safety and collision avoidance support.

Question 54

What is SpeedFusion?

Accepted Answer

SpeedFusion is Peplink’s WAN bonding and VPN technology for resilient multi-link connectivity.

Question 55

What is the best rural internet option in NZ?

Accepted Answer

Starlink plus cellular failover via Peplink is the most common GMTS rural pattern when fibre is unavailable.

Question 56

What is VesselNow?

Accepted Answer

VesselNow provides vessel monitoring and alarms; full product experience lives on vesselnow.io with GMTS supplying connectivity integration.

Question 57

What power and fusing should I follow?

Accepted Answer

Follow the manufacturer datasheet for that SKU — voltage, fuse rating and PoE class. Do not copy fuse values from another job. If a drawing and the datasheet disagree, stop and ask GMTS before landing the circuit.

Question 58

What Starlink kit suits a superyacht?

Accepted Answer

Flat High Performance or maritime kits with GMount hardware and cellular companion WAN — GMTS specifies clearance, bonding and Priority plan class for your route.

Question 59

When do I need PoE versus a DC barrel?

Accepted Answer

Check the product extras and the datasheet for that SKU. Access points and cameras often need a matching PoE injector or switch; many routers are DC. The quote extras are the source of truth — do not assume the last job’s power feed.

Question 60

When should I recommend Iridium vs Starlink?

Accepted Answer

Iridium excels for true global/polar coverage and compact safety terminals. Starlink suits high bandwidth when the vessel stays in LEO coverage.

Question 61

Where are A+T manuals?

Accepted Answer

Datasheets and mounting templates are on the product page. Install drawings and commissioning notes stay in the dealer portal.

Question 62

Where are default drawings and wiring notes?

Accepted Answer

Approved dealers find them in the dealer portal under Drawings & wiring. GMTS uploads PDFs and notes there as they are signed off.

Guests do not get install files on public product pages. Apply as a dealer, or ask the GMTS team for a job-specific pack.

Question 63

Where are install drawings and manuals?

Accepted Answer

Portal → Documents. Filter by product line; visibility is set per file (dealer or team).

Question 64

Where are promotions published?

Accepted Answer

Active deals live under Portal → Deals. Time-limited stock and bundle offers are listed there first.

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