Published commercial defaults are subject to confirmation with your account manager and any written quote. Obtain legal advice before relying on clause 12 (business / consumer contracting-out).
1. Application
1.1 These terms apply to every quote, sale, installation, service, subscription and support engagement supplied by GMTS unless we agree otherwise in writing.
1.2 GMTS supplies goods and services to businesses, vessel-owning entities, operators and professional customers. By accepting a quote or placing an order, the customer confirms it is acquiring the goods and services for business purposes and is not acquiring them as a consumer.
1.3 Where the customer is a company, trust or other entity (including an entity that owns or operates a vessel), the person accepting on its behalf warrants they are authorised to bind it.
1.4 Acceptance of a quote, payment of a deposit, or allowing work to commence constitutes acceptance of these terms. Any customer purchase-order terms that conflict with these terms do not apply.
2. Quotes, estimates and pricing
2.1 Prices may change at any time without notice. The price payable is the price current at the date of order confirmation, unless a written quote is still within its validity period.
2.2 Written quotes are valid for 30 days from the date issued.
2.3 Quotes are based on information provided by the customer and, where applicable, a site or vessel inspection. If conditions differ from what was described or reasonably expected, GMTS may vary the price and will notify the customer before proceeding where practical.
2.4 An estimate is an indication of likely time and cost, not a fixed price. Work quoted as an estimate is charged on actual time and materials.
2.5 Prices for imported goods are subject to variation for exchange-rate movement, freight, duties, taxes and supplier price changes between quote and supply.
2.6 All prices are exclusive of GST and any other applicable taxes, duties or levies unless stated otherwise.
2.7 Third-party subscription services (satellite, cellular, cloud, software licences) are priced by the provider and may change without notice from GMTS.
3. Orders, deposits and payment
3.1 A deposit of 50% is payable on acceptance for goods and installations over NZD 5,000. Special-order items are non-refundable once ordered from the supplier.
3.2 Payment terms are 14 days from invoice date unless agreed in writing. Progress invoices may be issued for larger projects.
3.3 Overdue amounts may incur interest at 2% per month and all reasonable recovery costs, including collection agency and legal fees.
3.4 Title in goods remains with GMTS until paid in full. Risk passes on delivery to the customer or installation on the vessel/site, whichever is earlier.
3.5 GMTS may suspend support, remote access, hosted services or further work while any amount is overdue.
4. Installation and site access
4.1 The customer must provide safe, timely access to the vessel or site, adequate power, and any required approvals (marina, shipyard, owner’s representative).
4.2 Delays caused by access, weather, vessel movements, other contractors or incomplete customer-supplied information may be charged at standard rates and may require rescheduling.
4.3 Existing cabling, infrastructure or equipment not supplied by GMTS is used at the customer’s risk. GMTS does not warrant third-party infrastructure it did not install.
5. Warranty
5.1 Hardware (manufacturer’s warranty)
Hardware supplied by GMTS carries the manufacturer’s warranty for the period and on the terms set by that manufacturer. GMTS will assist in lodging and managing warranty claims. Typical periods:
| Manufacturer / product type | Hardware warranty |
|---|---|
| Peplink routers and antennas | 3 years (extendable with PrimeCare / care plans) |
| Other brands (Victron, UniFi, Starlink, etc.) | Per manufacturer documentation |
Manufacturer warranty covers repair or like-for-like replacement of the faulty unit only. Where GMTS supplies a higher-specification replacement, it does so at its discretion and this does not create any entitlement or precedent.
5.2 Installation, workmanship and configuration — 12 months
GMTS warrants its own installation workmanship, cabling, and system configuration/software setup for 12 months from the date of completion. During this period GMTS will remedy defects in its workmanship at no charge, provided the vessel/site is made available in Auckland or by remote access.
5.3 What is not covered
The warranties above do not cover: labour, travel, accommodation, freight or on-site attendance to diagnose, remove, reinstall or reconfigure equipment (unless agreed in writing); misuse, accident, water ingress beyond rating, lightning, surges, corrosion, or marine environment beyond specification; changes by the customer or third parties after handover; third-party product or software behaviour including after firmware or app updates; performance of third-party networks and subscriptions; consumables and wear; products moved to another vessel or re-sold.
5.4 Warranty process
- Claims must be made in writing (email) within the warranty period.
- Follow GMTS remote troubleshooting in good faith and provide remote access where available.
- Faulty hardware returned at customer cost; return freight to NZ: Customer to GMTS unless agreed in writing.
- Non-warranty faults: diagnosis and work chargeable at standard rates.
See also our Support & warranty summary.
6. Support outside warranty and chargeable work
6.1 All support, troubleshooting and on-site work outside warranty scope or period is chargeable at GMTS standard rates.
6.2 GMTS will provide an estimate or quote in advance where practical.
6.3 Standard rates are available on request (remote, on-site, travel, after-hours multipliers may apply).
6.4 Remote support during business hours within warranty is included at GMTS’s reasonable discretion.
6.5 Partner or subcontractor attendance is charged to the customer unless agreed otherwise in writing.
7. Vessels and equipment outside New Zealand
7.1 GMTS has no obligation to attend outside New Zealand; arranged attendance is chargeable unless agreed otherwise.
7.2 The customer is responsible for local technicians they engage; GMTS is not liable for their work or charges.
7.3 Third-party costs without GMTS prior written agreement will not be reimbursed.
7.4 Remote support abroad requires a working internet path to equipment.
8. Third-party products and services
8.1 GMTS is a reseller and integrator; we do not manufacture third-party products or control their roadmaps.
8.2 We use reasonable skill in recommendation and configuration but do not guarantee performance in every environment or after manufacturer updates.
8.3 Subscription services are governed by the provider’s terms.
9. Customer obligations
The customer must keep devices, apps and firmware up to date; consult GMTS before material network changes; maintain stable power; secure credentials; report faults promptly; and follow reasonable troubleshooting before requesting attendance.
10. Liability
10.1 To the maximum extent permitted by law, GMTS’s total liability for any claim arising from goods or services supplied is limited to the amount paid for those goods or services (excluding third-party subscriptions).
10.2 GMTS is not liable for indirect or consequential loss including loss of use of a vessel, charter or business income, crew or berthing costs, third-party technician charges, or data loss.
10.3 GMTS is not liable for delay or failure caused by events outside reasonable control.
10.4 Nothing excludes rights that cannot be excluded by law.
11. Variations, communications and records
11.1 Variations must be agreed in writing (email and business messaging count).
11.2 Verbal agreements are not binding unless confirmed in writing.
11.3 GMTS keeps support records which may be relied on in dispute.
12. Consumer law and business customers
12.1 The customer acknowledges acquisition in trade for business purposes and agrees that the Consumer Guarantees Act 1993 does not apply, and that ss 9, 12A and 13 of the Fair Trading Act 1986 do not apply, to the supply. The parties agree it is fair and reasonable that they are bound by this clause.
12.2 Implied warranties in Part 3 of the Contract and Commercial Law Act 2017 are excluded to the extent permitted.
12.3 If the customer is a consumer under the CGA, nothing limits rights under that Act and these terms apply only to the extent consistent with it.
12.4 Australian supply: see Australian customers.
13. Governing law and disputes
13.1 New Zealand law; non-exclusive jurisdiction of New Zealand courts (Auckland).
13.2 Good-faith discussion before proceedings.
13.3 These terms apply regardless of vessel flag, customer incorporation country, or equipment location.
14. General
14.1 GMTS may update these terms by publishing a revised version at gmts.io/terms. The version in force at quote acceptance applies to that engagement.
14.2 If any clause is unenforceable, the rest remain in effect.