Last updated: August 2026
This page covers returns, dead-on-arrival (DOA), and warranty RMA for hardware purchased from Global Marine Technology Services Limited. Software licences, airtime, and special-order items often cannot be returned once activated — we will say so on the quote or invoice.
1. Before you ship anything back
- Email support@gmts.io or use Contact with your order / invoice number, SKU, serial number, and a short fault description (photos help).
- Wait for an RMA / returns authorisation and shipping instructions. Unauthorised returns may be refused or delayed.
- Book a meeting if you need a short call to triage before shipping.
2. Change of mind (trade / B2B)
- Unused, unopened stock in original packaging may be accepted for return within 14 days of delivery at GMTS’s discretion, subject to a restocking fee (typically up to 15%) and freight at your cost unless we agree otherwise in writing.
- Opened, installed, or custom-configured items (kits, cut cable, programmed radios, activated licences) are generally non-returnable except under warranty / DOA.
3. Dead on arrival (DOA)
- Report DOA within 7 days of delivery where packaging or transit damage is obvious, or as soon as practical after first power-on for sealed electronics.
- We will arrange repair, replacement, or credit per manufacturer rules and stock availability.
4. Warranty RMA
- Manufacturer warranty periods and processes apply to branded hardware (Peplink, Teltonika, Ubiquiti, Starlink accessories, Oceanic, YachtDevices, SEA.AI, Poynting, Cel-Fi, etc.).
- GMTS coordinates RMA with the vendor where we are the selling channel. Proof of purchase is required.
- Warranty does not cover misuse, incorrect install, lightning / surge without adequate protection, water ingress outside IP rating, or unauthorised modification.
5. Consumers (NZ)
If you are a consumer under the Consumer Guarantees Act 1993, your statutory rights are not excluded by this page. Contact us and we will work through a fair remedy.
6. Freight and risk on returns
- Unless we confirm DOA / our error, return freight is usually at the customer’s cost and risk until we receive the goods.
- Use adequate packaging; include the RMA reference on the outside of the carton.
Questions: support@gmts.io · +64 (0)9 553 7424 · Contact.