FAQs
Answers from the GMTS team on Peplink, Starlink, UniFi, Iridium, Axis, SEA.AI, VesselNow, GMount, airtime and the dealer portal.
Are CAD drawings available?
Yes — approved dealers can download drawings from Portal → Documents under GMount.
Are UniFi controllers hosted?
Options include local console or UniFi Site Manager. Choose based on vessel/site connectivity and who administers day-to-day.
Can dealers earn margin on Starlink service?
Yes — maritime and Priority service can be quoted with dealer margin. See current promotions and your account terms.
Can dealers resell VesselNow?
Speak to your GMTS account manager — VesselNow has its own commercial path alongside GMTS connectivity kits.
Can guest Wi-Fi be separated from crew networks?
Yes — VLANs for guest, crew, AV and ops are standard on GMTS UniFi and Peplink designs with documented handover.
Can I invite another staff member?
Ask GMTS to add users against your dealer account — we approve portal access manually for security.
Can Iridium act as Starlink backup?
Often yes — many Peplink designs keep Iridium or cellular as a low-rate failover while Starlink carries bulk traffic.
Can Starlink Roam work on a motorhome?
Yes — Mini, Standard and Roam kits with vehicle mounts; bonded with LTE for handoff between stops.
Can Starlink work at sea?
Yes — Flat High Performance and maritime kits are designed for vessels. GMTS supplies and commissions marine Starlink.
Can UniFi run alongside Peplink?
Common pattern: Peplink at the WAN edge, UniFi for switching and Wi‑Fi. We document VLANs so both stay manageable.
Can you manage UniFi and Peplink together?
Yes — single design pack with VLANs, InControl2 and UniFi controller access documented for your IT team.
Do you commission marine Starlink at sea?
GMTS validates RF, cable runs and failover in port; sea trials can be arranged for critical fleets with documented acceptance tests.
Do you cover Australia and Pacific sites?
Yes — airtime, roaming packs and remote support for NZ, AU and Pacific deployments.
Do you help with maritime activation?
Yes — GMTS handles kit supply, mount advice and activation support for dealers and direct marine customers.
Do you install Axis CCTV?
Axis camera selection, recording and secure remote access integrated with the same LAN we design for internet.
Do you install SEA.AI with Starlink?
They are independent systems — we often deliver both on the same yacht refit with shared power/network planning.
Do you stock Pepwave MAX routers?
Yes — mobile and marine SKUs are part of the GMTS catalogue. Trade price appears when signed in.
Do you supply Iridium Certus?
Yes — GMTS supplies and activates Certus terminals for commercial and expedition vessels. Contact us for airtime options.
Do you support remote viewing?
Yes — secure remote access can be designed with the LAN. Dealers get network notes in portal documents.
Do you support UniFi networks?
Yes — design, deploy and monitor UniFi for marine, mobile and enterprise LAN.
Flat HP vs standard maritime antenna?
Flat HP is low-profile for many yachts; standard maritime may suit different obstruction or performance needs. We size per vessel.
How are overages handled?
Plan rules vary by carrier and product. Confirm the active plan sheet in the portal before promising caps to customers.
How do airtime margins work?
Airtime and data plans are summarised under Portal → Airtime. Final quotes run through GMTS Connect / your account manager.
How do broadcast uplinks stay stable?
Bonded cellular plus Starlink with Peplink SpeedFusion — GMTS specifies antennas and upload plans for live events.
How do I become a dealer?
Submit the Become a dealer application. Approvals are manual — you receive portal credentials when approved.
How do I claim Peplink warranty?
Contact GMTS support with serial number and proof of purchase. We escalate to Peplink as needed.
How do I claim warranty?
Contact GMTS support with serial number and proof of purchase. We escalate to Peplink as needed.
How do I contact support?
Call +64 (0)9 553 7424 or use the contact form; contracted customers have 24/7 escalation paths for critical outages.
How do I download firmware?
Portal → Firmware lists current releases. Downloads are gated to approved dealer and GMTS team accounts.
How do I get trade pricing?
Apply via Become a dealer; approved partners receive portal credentials and Connect access for airtime margin.
How do I log into the dealer portal?
Use Dealer Login at /portal/login/ with the credentials issued after your application is approved. There is no self-serve signup.
How do I see trade pricing?
Sign in as a dealer — shop and product pages show trade price. Public visitors see RRP only.
How does failover testing work?
GMTS arms cellular or Starlink backup and runs controlled failover tests before handover — with runbooks for your staff.
How does SEA.AI integrate with onboard systems?
SEA.AI cameras feed situational awareness alerts; GMTS integrates networking paths and documents mounting clearances on flybridges and bows.
Is Axis stocked locally?
Core SKUs are held or indented through GMTS. Check the shop or your account manager for lead times.
Is cellular required with Starlink?
GMTS requires a companion WAN for resilient activation, management and non-Starlink legs on professional installs.
Is Teams voice supported over bonded WAN?
Yes — voice and collaboration over SpeedFusion with QoS policies for VoIP and Teams traffic.
Maritime vs mobile Starlink?
Maritime kits and Priority/Global plans for vessels; Roam and Priority for land mobile — different activation rules and GMTS provisions both.
Roam vs Priority — which do I sell?
Roam suits mobile / intermittent use; Priority offers higher performance commitments for critical sites and many commercial vessels.
Roam vs Priority?
Roam suits mobile / intermittent use; Priority offers higher performance SLAs for critical sites.
What about emergency deploy kits?
Day-zero cases with router, SIMs, Starlink mini and power — GMTS maintains dealer stock lists for civil defence partners.
What are your support hours?
Business hours for general tickets; critical outages for contracted customers have 24/7 escalation. Call +64 (0)9 553 7424.
What is GMount?
GMount is GMTS antenna mounting hardware designed for marine corrosion environments and Starlink / dome clearances.
What is InControl2?
Peplink cloud controller for fleet routers — GPS, firmware, SpeedFusion and alerting; GMTS helps dealers license and onboard estates.
What is SD-WAN in GMTS terms?
Peplink SpeedFusion bonding site-to-site VPN with cellular and Starlink as independent WAN legs — not a separate mystery box.
What is SEA.AI?
SEA.AI provides AI-assisted situational awareness cameras for marine safety and collision avoidance support.
What is SpeedFusion?
SpeedFusion is Peplink’s WAN bonding and VPN technology for resilient multi-link connectivity.
What is the best rural internet option in NZ?
Starlink plus cellular failover via Peplink is the most common GMTS rural pattern when fibre is unavailable.
What is VesselNow?
VesselNow provides vessel monitoring and alarms; full product experience lives on vesselnow.io with GMTS supplying connectivity integration.
What Starlink kit suits a superyacht?
Flat High Performance or maritime kits with GMount hardware and cellular companion WAN — GMTS specifies clearance, bonding and Priority plan class for your route.
When should I recommend Iridium vs Starlink?
Iridium excels for true global/polar coverage and compact safety terminals. Starlink suits high bandwidth when the vessel stays in LEO coverage.
Where are install drawings and manuals?
Portal → Documents. Filter by product line; visibility is set per file (dealer or team).
Where are promotions published?
Active deals live under Portal → Deals. Time-limited stock and bundle offers are listed there first.
Where are SEA.AI manuals?
Public overviews on the FAQ; detailed install packs for dealers are in Portal → Documents when released for your region.
Where are you based?
8 Laurenson Road, Hobsonville, Auckland 0618, New Zealand — supporting customers globally.
Where did marine.gmts content move?
All marine content is under gmts.io/marine/. Old subdomain URLs permanently redirect.
Where do I order data SIMs?
Use the data SIM / airtime application forms or Portal → Airtime. Approvals and provisioning run through the GMTS team.
Where is GMTS based?
8 Laurenson Road, Hobsonville, Auckland — supporting customers across New Zealand, the Pacific, Australia and the world.
Where is the latest Balance / BR firmware?
Portal → Firmware. Always match the model family; changelogs are attached to each release.
Where is VesselNow documentation?
Full product docs live on vesselnow.io. GMTS provides the teaser and integration path on gmts.io/marine/vesselnow/.
Which Axis cameras suit marina docks?
We typically specify Axis outdoor bullet/dome models with IR and vandal ratings matched to dock exposure. Ask for the current marina kit list.
Which Peplink router for a vessel?
Depends on WAN count and throughput — BR/MAX for smaller yachts, MBX/EPX for heavy bonding; GMTS configurator recommends a class.
Which vessels is GMount certified for?
Mount selection depends on deck structure and antenna type. Share vessel drawings with applications engineering for sign-off.