Customer summary of GMTS warranty and support. Full legal terms are in our Terms of Trade.
What’s covered
- Manufacturer hardware warranty — e.g. Peplink routers and antennas typically 3 years (extendable with PrimeCare / care plans). Other brands per manufacturer documentation.
- GMTS installation, workmanship and configuration — 12 months from completion. Repair or remedy defects in our workmanship at no charge when the vessel or site is available in Auckland or by remote access.
What’s not covered
- Labour, travel, accommodation, freight or on-site attendance for warranty diagnosis or reinstall (hardware warranty is return-to-base unless we agree otherwise in writing).
- Third-party software, apps, firmware updates, streaming or smart-home ecosystems and compatibility issues after manufacturer changes.
- Cellular, satellite, ISP or subscription outages and coverage.
- Changes made by you or another contractor after handover; consumables and normal wear.
- Equipment moved to another vessel or re-sold.
How it works
- Email support@gmts.io within the warranty period with the fault and steps already taken.
- Follow remote troubleshooting in good faith (power cycle, updates, app resets) and provide remote access where available.
- Return faulty hardware to GMTS or the manufacturer at your cost; we return repaired or replacement goods to a New Zealand address (freight per Customer to GMTS unless agreed in writing).
- Work found not to be a warranty fault is chargeable at standard rates.
Outside New Zealand
We support you remotely where connectivity allows. We can arrange a local partner — partner time and travel are charged unless agreed in writing. Technicians you engage directly are your responsibility.
After warranty
All support and on-site work is chargeable at GMTS standard rates. We quote in advance where practical; rate card on request.
All GMTS work is subject to our Terms of Trade. Warranty work is return-to-base; labour and travel are chargeable unless agreed in writing.